Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help to dramatically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services, including:

Teams, Hosted PBX & VoIP, Contact Center & IVR, Account Manager, Integrated Solutions, and SIP Trunking.

Teams:
Call History Call Recording                     Calling

Chat                                                            Enterprise Contacts Meetings

Visual Voicemail                                       Voicemail Transcription 

Conference Bridges                                 3-Way Conference Call

Attended Transfer                                   Auto Attendant Answering 

Call Hold                                                   Call Forwarding

Call Park                                                    Call Queue

Call Recording                                          Call Routing Time Frames 

Call Waiting Indicator                             Caller ID

Caller ID Routing                                     Caller ID Blocking  

Direct Inward Dialing (DID)                    Do Not Disturb

Incoming Call Blocking                           Voicemail

And so much more.....  

Virtual Auto Attendants
Multiple Top-level Auto - Attendants             Sub-level Auto Attendants
Top-level Auto Attendants (Always On or Time-based)

Music on Hold:

Commercials on Hold (by Phone Number)                       

Music on Hold (Custom or Default)

Agents                                                               Pause and Unpause Queues

Reason Codes                                                  Tally Codes Zero Out  

Origination and Termination: 

Domestic Origination                                      Domestic Termination

E911 Support                                                    Endpoint Templates

International Termination                              Shared Line Appearance

Toll Free Numbers

Accounting and Billing Reports                       Activity Reports 

Call Center Reports                                           Call Detail Records                       

Call Traffic by Extension Call                            Volume Graphs

With Mobile Applications, your mobile phone becomes your mobile office. Utilize features like office extension, extension-to-extension dialing, caller ID and more

to increase productivity while pulling together voice, chat, video, and other services to support your mobile workforce.  

Call Recording Cloud Extensions             Conference Calls 

Enterprise Contacts                                   Mobile Office Extensions Support for Softphones

                                                                      Visual Voicemail with - Voice to Text   

Enhanced SIP Trunking                            Standard SIP Trunking

Hosted PBX

Call Back in Queue Call Routing

Interactive Voice - Response (IVR)

Omani-channel Communications

Outbound IVR

Silent Monitoring (Listen In)

View / Change Agent Status Whisper Coaching

Reporting Screen Pops

Workforce Optimization / Management

3rd Party & Custom - Database Integration